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Common Troubleshooting Tips for Honorlock

Common Troubleshooting Tips for Honorlock

1. Blackboard Test Taking Tips

  • Before students attempt taking an exam within Blackboard, it is recommended that students log out of all sessions of Blackboard, and close out of Chrome to begin a fresh session.听

2. Ensure Google Chrome is Updated

  • If an update is pending, the arrow icon in the upper right-hand corner will be colored:听
    • Green: An update was released less than 2 days ago
      Screenshot of Green Arrow Update Notification on Chrome
    • Orange: An update was released about 4 days ago
      Screenshot of Orange Arrow Update Notification on Chrome
    • Red: An update was released at least a week ago
      Screenshot of Red Arrow Update Notification on Chrome
  • For further information, click the following link:

3. Clear Cache and Cookies

4. Try to Delete and Re-Install the Extension

    • Click on the extension and click on 鈥淩emove from Chrome鈥�听
    • Click on "Remove"听

    5. Try Restarting Your Computer

    6. Live Chat with Honorlock Agents

    For further assistance, both instructors and students can contact Honorlock directly through the , or use the AI-powered question bar at .